![]() The rental fell through and the client was very angry. I called for a replacement part but it never arrived.- Barely anything was delivered in July and I was told my items would be delivered in August.- ******** items were sent in December, a month after the clients first rental. ![]() The bench arrived and a hinge was broken. We decided to do the repairs ourselves & the credit never happened. I contacted customer service who told me I would receive a credit on my credit card if I kept them. The freight forwarder sent me pictures immediately. It started with 4 nightstands being delivered independent of the rest of the order.- Two of four nightstands were broken. Id been told by other designers that Ashley did not offer professional discounts but I called Ashley & was told that I would receive a designer discount, I did not, so I was misled to start.I made my purchase in February, and was told it would all ship at the same time, sometime Early July. I purchased 4 bedroom sets & a bench from Ashley Furniture last February for a large design/build project in ***********. Please allow 1-2 billing cycles for the funds to reflect back to the account. The refund will be processed back to the original form of purchase, Synchrony. We have submitted a prorated refund request per GBS's calculations below: The consumer then filed a new claim for the dining table, but the damages to the dining table were accumulated damages that could not be attributed to a single incident. We informed the consumer that new claim, was deemed non-warranted as the damages were the same damages reported in the initial claim. Upon receiving the denial, the consumer filed a new claim for the same issues but adjusted the reporting time frame. They advised The consumer filed claims reporting damages to the dresser that was reported outside of the reporting time frame. Upon receipt of the consumers concerns, we reached out to GBS. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. We appreciate that you have notified us regarding this consumers situation. Thank you for contacting Ashley Furniture Industries, Inc. They sold us a terrible warranty company that refuses to help.I'd like to ask for a refund on the $499 we paid for this unusable product. ![]() Ashley promised us when we bought the service they'd help keep our furniture like new. It seems that this is a warranty only made to deny claims. I'm not sure how they are able to know that since we only wash the table with gentle soap and water. ![]() Also, they stated my stain was due to accumulation over time and inappropriate care. The customer service representative I talked to was very rude and insincere and sent me to the supervisor where I submitted more images. I was following the terms of the contract and resubmitted. I called and stated that the reason the date was incorrect was because of the computer system being ****** complicated. They said the date was too far away so I submitted again. They wouldn't let me correct it so I waited for their response. I submitted 1/4 instead of 2/4 for the day because of their system. Their computer system is so complicated that I had difficulty doing it. For the first time, I've had a problem with the furniture and I submitted a claim. We still gave them our business and even purchased a more expensive item, so why is it taking them so long to give us the money they owe us? this is unacceptable.īack when I bought the furniture, I was offered a 5 year warranty plan from Ashley from this business. We have been customers of Ashley for over 15 years and can't understand why they are choosing to treat us this way. We reached out on 3/7/23 and was told that the merchandise had been received and our refund would take 5 days, but as of 8am this morning our refund still does not show up in our account. We were told that we would receive our refund as soon as the items were back in stock in their warehouse, which is less than 2 hours away from our home. We went back and forth with Ashley's customer service **** and they finally set up a pickup date for 3/1/23, which was 19 days after we started the return process. We assumed this would happen when the new furniture was delivered, but this was not the case. So, went back to the store the day after the furniture arrived and purchased a bigger set and started the process to get the other items picked up for return. We realized a day before it was to arrive that we had underestimated the size of the space and the furniture would be too small, but it was too late to cancel the order.
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